voco The Franklin New York by IHG

Will surely stay here again!

Pros: Great location, incredible staff!! Lovely, clean room!

Great location and calm, nice hotel

Pros: The Franklin is one of the very few hotels on the Upper East Side. It’s perfectly located for visiting museums, you can walk to the Met, Guggenheim, Neue Galerie and the Central Park. It’s a two minute walk to several metro lines. The rooms are small, but not worse than in Paris or London, but if you are two I would go for the larger room. The room was surprisingly practically arranged, with a rack for clothes, hooks etc. It was a bit chilly in the room in December and the floor was cold, but there’s air conditioning. They don’t serve breakfast, which is very common in NYC, but there are cafes nearby. The neighbourhood is nice and felt very safe to walk late at night. Best of all, the hotel was quiet, unlike most hotels in NYC, from what I’ve heard. I would definitely stay there again.

Cons: The hotel was very expensive in the holiday season (Thanksgiving-Christmas), but this is the Upper East Side. It would have been nice to have a lamp by the bed and a small shelf.

Perfect location and comfort close by the MET

Pros: The Franklin is ideally located for museum goers. Close by, one finds all necessary amenities, a Whole Foods supermarket, a number of coffeeshops and delis, a Barnes & Nobles... The nearest metro station is a 2 mn walk; Central Park and the MET, a 5 mn walk. My room, though on the small side for its price (but this is New York City!) was very well organized for a single person. There is room enough for one suitcase + a bag. The heating system was adequate. I asked for a silent room and got one (at the back). It would need a chair in front of the desk, but there is a nice space next to the Lobby to sit down and work on a computer. Every single person at the reception was lovely. Thanks to all of them!

Would consider staying there again if I return to NYC

Pros: Location, room was modern, clean and fresh, bed was large and comfortable, TV was top notch, staff were friendly and helpful. Location was perfect in safe quiet neighborhood, short walk to central park and the MET.

Cons: Room and bathroom were small (standard for NYC) yet functional. No breakfast although they did supply tasty chocolate cookies and there cafes/restaurants within a short walking distance for breakfast.

I had a wonderful time!

Pros: Great location, fantastic staff, very helpful and just lovely people and professionals!

Cons: The rooms were veeeery small otherwise everything else was perfect!

Fabulous day with friendly staff and I will be coming back

Pros: I was visiting my daughter who lives very nearby in upper Eastside and the location is fabulous. The king-size rooms are a decent size but all the other rooms are very small even for a solo traveller. However, I was very comfortable and the staff are fabulous and very friendly and become your friends. This is my second visit.

Cons: Some of the rooms can be a little small with no wardrobe space and no easy chair to sit down

I will definitely be coming back and cannot recommend more highly

Pros: Location is fantastic. Hotel is welcoming and very clean. My room was on the small side but adequate. Staff could not have been more friendly and helpful.

Cons: Room could’ve been bigger, but then this is New York

Great location, yet small rooms.

Pros: Free water in the lobby. Complementary coffee at arrival. Very friendly staff.

Cons: Toilet paper is not refilled as needed. The room is even for New York very small.

Great accommodation for location, style and convenience

Pros: The location was superb, characterful and had everything we needed. Great to have a later checkout.

Cons: Would have liked more teabags!!

Great value for a stay in Upper East Side

Pros: Quaint old hotel, in a very quiet area of Upper East Side, close to Central Park, and a quite a few restaurants on 3rd Avenue. Very clean and very friendly and helpful staff.

Cons: Rooms are tight.