Farwa
10/10
United Kingdom ๐ฌ๐ง
Would definitely stay again
Pros: Really loved the location. It was quiet yet well connected. The rooms were spacious and comfy. The staff were super friendly and helpful. The vibe was awesome. It was amazing to stay here with my 2 year old. Perfect for him too.
Cons: The extractor fan in the bathroom is really loud. Other than that it was an impeccable stay
Muraro
9/10
Italy ๐ฎ๐น
We will definitely stay here again on our next trip to New York.
Pros: We were told that housekeeping service would be provided every other day, but in reality it was done daily, without us requesting it or being charged extra. The room was very beautiful, compact but highly functional and well organized. Both the bathroom and the bed were extremely comfortable. The only minor downside was the view, as we were surrounded by other skyscrapers, but hey.. thatโs New York.
Cons: We came from Italy and check-in was not easy because the payment terminal did not allow contactless payments. When we tried inserting or swiping the card, the reader failed to recognize any of the three different Visa/Mastercard debit and credit cards we used, even though all of them are enabled for international transactions. This was confusing, especially since the same cards worked perfectly with contactless payments for the AirTrain from JFK and the subway. Fortunately, there was an ATM in the hotel lobby, so we were able to withdraw cash to pay the security deposit for our stay, which was then fully refunded at the end of our visit. Additionally, the air conditioning fan was quite noisy, even when set to low, auto, or sleep mode.
Paula
8/10
Sweden ๐ธ๐ช
Pros: The location is great, close to shops, restaurants and different subway lines. The room was spacious and the bed was really comfortable. The staff were friendly.
Cons: The walls were quite thin and we saw a couple of cockroaches in the room. The room only had a blackout curtain and no sheer curtain, so I always had to keep the blackout fully down to prevent people from seeing inside.
Ianto
9/10
United Kingdom ๐ฌ๐ง
Pros: Staff went above and beyond including an engineering helping fix our pram.
Cons: Room was a bit smaller than expected.
Bernadette
9/10
New Zealand ๐ณ๐ฟ
Relaxed and retreated to Aloft whenever I needed while touring Brooklyn and NYC
Pros: Room layout, great location and good proximity to services
Cons: Wasnโt clear whether food at ground floor was extra cost or complementary. Car service was not guaranteed and hotel had no call-a-cab (for customers) option.
Mollie
10/10
United Kingdom ๐ฌ๐ง
Fabulous, 100% will be back and 100% will recommend to friends and family
Pros: Great location, great price, super clean, beds were super comfy, rooms perfect size!
Rosanna
10/10
United Arab Emirates ๐ฆ๐ช
Would recommend this hotel if you are planning to visit NYC
Pros: Amazing location to explore NYC. Rooms were super nice and comfortable and staff was super friendly.